agentstools

Legal

Refund Policy

Last updated: 10 October 2026 · Version: draft

1. Who you pay

Paid agentstools plans are sold by Paddle (Paddle.com Market Ltd and/or its affiliates) as the merchant of record and reseller. Paddle processes the payment, issues the buyer invoice / receipt, and collects applicable VAT, GST, or sales tax. Card networks and chargebacks are handled through Paddle, not through Stripe or a direct merchant account of agentstools.

Paddle’s Checkout Buyer Terms apply to the purchase itself. This page explains how we, as the vendor whose product Paddle resells, treat refund requests for agentstools subscriptions.

2. Free plan

The Free plan does not take payment. There is nothing to refund.

3. 14-day refund on a first paid subscription

If you are a new paying customer and you cancel within 14 days of the first successful charge, we will ask Paddle to refund that first charge, provided the request is not fraudulent and the account has not been terminated for abuse.

After those 14 days, subscription fees are generally non-refundable for the current billing period. You may cancel anytime to stop the next renewal. Access continues until the end of the period already paid, unless we agree otherwise.

4. Mandatory consumer rights

If you are a consumer in the EEA, UK, Türkiye, or another place with non-waivable withdrawal or refund rights, those rights apply in addition to this policy. This draft does not try to take them away. Digital services may have specific withdrawal rules once you ask us to start the Service; we will honor the rule that applies to you.

5. Overage and custom contracts

Usage overage (the draft $5–8 per 100k tool calls) is billed for consumption that already happened and is not refundable except where law requires or we invoiced in error. Business / custom contracts follow the signed order, not this page.

6. How to request a refund or cancel

  1. Email support@agentstools.com from the account email, with the Paddle receipt or the last four of the payment method if you have it.
  2. Or use the Paddle customer portal / receipt link Paddle emailed you.

We aim to reply within two business days. Approved refunds are issued by Paddle to the original payment method. Timing then depends on your bank or Paddle.

7. Chargebacks

Please contact us or Paddle before filing a chargeback so we can fix an error or issue a refund. Chargebacks are decided by Paddle and the payment networks. We may suspend an account that opens a chargeback while still using the Service.

8. Contact

Billing and refunds: support@agentstools.com.